Terms and Conditions
Definitions
‘Serene Living Uk’ means Is and Ren Studios Ltd (Company Number 10664914)
‘Conditions’ means these terms and conditions
‘Site’ means the website of Serene Living UK
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Website usage terms and conditions
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1. Access
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1.1 You are provided with access to this Site in accordance with these Conditions and any orders placed must strictly be placed in accordance with these Conditions
1.1.1 We are Serene Living Uk and we own and operate this Site
1.1.2 Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.
1.2 We provide the Site on an ‘as is’ basis and make no representations as to the quality completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:
1.2.1 All conditions, warranties and other terms that might otherwise be implied by law into these Conditions
1.2.2 Any and all liability to you, whether arising out of these Conditions or otherwise in connection with use of the Site.
Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.
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2. Our rights
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We reserve the right to:
2.1 Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.
2.2 Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.
2.3 Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the ‘Last updated’ statement above.
2.4 Protect our Intellectual Property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You acknowledge and agree that:
2.4.1 All Copy Right, Trademarks and all other Intellectual Property rights which form part of the website shall remain at all times our property.
2.4.2 All material contained on this website is only available for your personal use, excluding commercial use.
2.4.3 You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any part of our website, including all intellectual property rights unless expressly preauthorised and permitted by us.
2.5 If you in any way, whatsoever, breach clause 2.4 we reserve the right to claim damages against you, for your breach of our intellectual property rights and demand that you stop using the content taken from our Site immediately.
2.5.1 In the first instance of a breach being found we will write to you asking you to cease and desist from using our intellectual property rights immediately, whilst also invoicing you £50 per image used plus legal fees of £75 plus VAT at the applicate rate.
2.52 Should you continue your unauthorised use of our intellectual property after receiving a written warning and invoice, we reserve the right to seek an injunction against you to prevent further infringement and claim further damages and legal costs on the indemnity basis.
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3. Use
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Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:
3.1 use the Site for any fraudulent or unlawful purpose;
3.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;
3.3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
3.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
3.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;
3.6 remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;
3.7 frame or mirror any part of the Site without our express prior written consent;
3.8 reproduce the presentation of the Site.
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4. Third party links
4.1 To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.
5. Privacy and Security
5.1 We will treat your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below.) We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.
5.2 When you shop on the Site we will ask you to input and will collect personal information from you, examples being name, address, email address, telephone number, credit card details and passwords.
5.3 We use your personal information for the following purposes:
5.3.1 Processing your orders;
5.3.2 For statistical or survey purposes to improve our services to you;
5.3.3 To serve website content and advertisements to you;
5.3.4 To administer the website;
5.3.5 To inform you of any new products.
You agree that you do not object to us contacting you for any of the above purposes and you do not consider it to breach any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations. If you do wish to unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. For any more information, please contact info@serenelivinguk.com
5.4 We will take great care to ensure that you are able to purchase products from the Site with complete confidence. Please note your communication with our service is secure using 256 bit Secure Socket Layer (SSL) technology where supported by your browser. This means your personal details including payment details, are encrypted when transmitting to us.
5.5 To ensure the privacy of your payment details, when you ‘proceed to checkout’, secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock in the bottom right hand status bar of your web browser. It is your responsibility to check that these features appear to ensure a secure page.
5.6 We do not keep any credit card details on file ourselves. If you choose to save your payment details with us we use a trusted 3rd party who stores them on our behalf, and we are not able to access the full card details.
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6. Cookies
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6.1 Cookies are tiny text files that are stored on your computer when you visit a website. They help to make the Site run smoothly and allow us to provide the best service possible, here's a breakdown of the cookies that we use and how they benefit you:
Essential These cookies are essential for the use of the Site, they allow us to store the contents of your cart and process your orders among other things.
Functionality These provide you with a better service by remembering your cart, login details, viewed products and other things.
Third party performance These provide you with tailored product recommendations and Site search. Third party performances are by Locayta Limited, who performs our site searches.
Third party advertising/other These allow us to make the Site better for you by giving us anonymous usage information and power our advertising on other websites. This allows those websites to track when you have made a purchase and earn a commission.
Third party social networking We place social networking buttons on some of our pages to make it easier for you to share them with other people. They generally use cookies to function, but we don't have any control over the use of these cookies or the data they share, and advise that you consult their privacy policies to find out what happens to any data that these services collect when you use them.
6.2 Opting out of cookies We give you the option to choose exactly which type of cookies we will set when you use the Serene Living Uk site. We'll save the results in a cookie for two years and will honour your choice for future page views from your current browser.
To find out more about the cookies we use and to opt out, click here.
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7. Price
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7.1 Prices are as displayed on our UK Site and are in British Pound Sterling.
7.2 We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
7.3 Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.
7.4 Prices of some brands may vary between certain territories.
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8. Payment
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8.1 Payment when ordering online can be by credit and debit card and Paypal, Please note that we do not accept cheques or bankers drafts as a payment method.
8.2 To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet
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9. Contract
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9.1 No contract will exist between Serene Living Uk and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time.
9.2 A legally binding contract is created when the goods are dispatched.
9.3 Ownership will pass when the goods are dispatched
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10. Right to cancel your contract
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10.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods.
10.2 You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.
10.3 You cannot cancel your goods if they are perishable.
10.4 To cancel your contracts please email us at info@serenelivinguk.com
10.5 Orders are dispatched promptly, therefore we are unable to cancel or amend your order once you have received your order confirmation. If you still wish to cancel your order, please return your order once received, in accordance to our returns policy.
10.6 Upon receipt of the goods we will credit the purchaser within 48 hours with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return. Where the product has been damaged either while in the customer’s care, or on the return journey to Serene Living Uk, we reserve the right to deduct the amount it costs to rectify the damage from the return amount.
10.7 If your goods need to be returned by freight you will be responsible for the cost of this.
10.8 Please note we do not have an exchange policy.
10.9 Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us. If a return is not requested within 14 days, we will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
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11. 30 day money back guarantee
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11.1 In addition to clause 12 we also offer a 30 day money back guarantee for non-perishable goods. If the goods you receive are faulty as at the day of delivery, you have 30 days from the date of delivery to make use of this money back guarantee.
11.2 If you have purchased an item within the last 30 days and are not happy with it, please refer to the instructions provided in the order you received, alternatively email info@serenelivinguk.com for assistance. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation.
11.3 Serene Living Uk reserves the right to determine in each case whether the goods should be returned by you or simply made available for collection. Serene Living UK reserves the right to establish that goods are not faulty as at the day of delivery, and does not automatically accept liability for faults in any goods that are returned.
11.4 Once the item has been received and checked, if it is established by Serene Living Uk that the item was not faulty or damaged at the date of delivery, you will be notified of this determination within 48 hours of receipt. In such circumstances you will not be entitled to a refund under the 30 day money back guarantee. You will be entitled to request that the item is returned to you and you will be responsible for the cost of postage
11.5 Please note we will not be responsible for items lost or damaged in transit during return, even if the service is provided by our courier service mentioned at clause 10.6 above. However, we will endeavour to claim on the customer's behalf if one of our couriers is used.
11.6 Save as required by law, this 30 day money back guarantee does not apply to perishable products or those products marked with an asterisk (*) or where indicated in the product description
11.7 Refunds are processed by the original payment method. If the card used to make the original payment has expired, we will offer Pay Pal or bank transfer as an alternative.
11.8 If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section. If you have been unable to notify us or to return the goods within 30 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. Serene Living Uk reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.
11.9 Please note that any returned items that are received outside of the 30 day return period will not be accepted for a refund and will be returned to the original delivery address. Please note that re-dispatch charges will apply and must be paid in full prior to the parcel being released for return.
11.10 We are extending our returns policy for Christmas. Items purchased on Monday 28th October 2019 up to and including Saturday 14th December 2019 are eligible for extended returns. Items purchased during these dates can be returned up until Monday 13th January 2020. Your returned item(s) will need to be with us on or before the 13th January 2020 to be eligible for a refund. Items purchased after Saturday 14th December 2019 will be subject to our standard returns policy and can be returned up to 30 days later. Normal exclusions and T&Cs apply.
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12. Cancellation by us
12.1 We reserve the right to cancel the contract between us if:
12.1.1 We have insufficient stock to deliver the goods you have ordered.
12.1.2 We do not deliver in your area.
12.1.3 One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
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13. Delivery
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Please see our delivery page for latest charges.
13.1 Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.
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13.2 Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control save as precluded by law. We will endeavour to deliver within 30 days of the contract being entered into. Please contact us at info@serenelivinguk.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
13.3 We will attempt to deliver your order to the delivery address stated on your order form. Serene Living Uk will not be liable for any missing parcels should the delivery address have been entered incorrectly. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
13.4 If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.
13.5 If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at info@serenelivinguk.com. We require you to notify us within seven (7) days to ensure a prompt response from us. Please do not sign for any packages that are damaged or opened. We cannot accept any liability for goods which are damaged or sent in error unless you notify us pursuant to these terms and conditions.
13.6 The courier we choose to use is at our discretion.
13.7 Serene Living Uk cannot accept any liability for goods that are requested to be left in a safe place or without a signature
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14. UK delivery charges
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14.1 Please see our delivery page for the latest charges.
14.2 All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
14.3 Some products that are dispatched directly from the supplier may incur an additional delivery charge; this will be notified in the basket area.
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15. Vouchers and Promotional Discounts
15.1 Gift Cards & Vouchers cannot be exchanged for cash.
15.2 Gift Cards & Vouchers can be used against full price and sale items.
15.3 Gift Cards & Vouchers are non-refundable and may not be exchanged for cash.
15.4 Gift Cards & Vouchers cannot be replaced if lost or stolen.
15.5 If a customer makes a return for a product they have purchased with a Gift Card or Voucher a new Gift Card or Voucher will be issued and credited for that amount.
15.6 Promotional discount codes may not be used in conjunction with other offers and sale items.
15.7 From time to time we offer promotional discounts. An example being £20 off of the first £100 you spend on the Site. If your order consists of a number of products which amount to £100 and you return one product you will get the full price back minus the amount of discount which has been equally allocated to that particular product.
15.8 Promotional discounts are restricted to one use per customer unless otherwise stated.
15.9 20% off Everything. Ends midnight local time Monday 18th November 2019. This discount cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges. We reserve the right to amend, withdraw or terminate any promotion without prior notice.
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16. Liability
16.1 If the goods you receive are incorrect, damaged or defective, or you’ve received an incorrect quantity, we require you to notify us in writing at our contact address within 7 days of the delivery, We cannot accept any liability unless you notify us in accordance with these terms and conditions.
16.2 If you do not receive the goods ordered within the date specified on the website we require you to notify us at our contract address within 30 days of ordering the goods. We cannot accept liability unless you notify us pursuant to these terms and conditions.
16.3 If you notify a problem to us under clause 16.1 or 16.2 above, our only obligation will be, at your option:
16.3.1 To make good any shortage or non-delivery
16.3.2 To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or
16.3.3 To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund
16.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
16.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
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17. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.
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18. Invalidity
If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part these conditions will not be affected.
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19. Entire Agreement
These Conditions, together with our current website process, additional terms and conditions for specific products, delivery details, contact details, privacy policy, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any good offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
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20. Complaints/ Feedback/ Recommendations
Please feel free to give us any feedback, recommendations or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us on info@serenelivinguk.com. We try to respond to any email enquiries within two working days.
26. Competitions
Any current competition terms and conditions will be listed below unless found on individual competition information pages on the site.